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Earlier this year, the National Health Service (NHS) was hit in a wide scale attack from the WannaCry ransomware.  A recent report from the National Audit Office (NAO) shows that while devastating, this attack could have been prevented through security best practices. The WannaCry outbreak occurred back in May when over 19,000 medical appointments were canceled, 600 GP computers were locked and five hospitals had to have their ambulances diverted …

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It’s no secret that most computer users have password fatigue; many people are forced to remember numerous passwords, each with their own set of requirements and often with mandated refresh cycles.  The result is that security is actually made weaker as users stumble to create easy to remember passwords or simply write down their passwords on physical media.  A new set of standards put forth by the National Institute of …

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IT Computer Support of New York has joined the MSPAlliance, a global organization of cloud, managed service providers and dedicated vendors. MSPAlliance Members are eligible for MSP and Cloud Certifications including, SSAE16 Audits and ultimately achieve certification through the MSPAlliance MSP/Cloud Verify System™.  The MSPAlliance works to further the advancement of Cloud Computing around the world and promotes integrity and professionalism within the industry. The MSPAlliance is the oldest Managed …

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Oracle has announced plans to retire the Java internet browser app on September 2016. Outdated versions of Java are one of the leading risk factors for the spread of browser based malware.  The discontinuation of Java should be a great boon for IT security but it also creates a problem; many large businesses still use Java as backbone for custom software. Java has long created a problem for IT departments …

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Some of the businesses we speak with tell us that they chose to go with budget IT providers that have the cheapest hourly rates because they want to be budget conscious.  Budget IT providers offer incredible rates like, “$39 a month” to handle all tech support emergencies.  Those prices are hard to beat; that is, as long as you don’t actually need IT support. IT Support is not a product …

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In our previous articles, we have shown examples of typical threats and taken you through the process of choosing a penetration test vendor.  This week we will guide you through the long-term goals of penetration tests and explain some of the repercussions of not maintaining your penetration test procedures and regulatory compliance. Often in discussions with customers, questions arise about why penetration tests are necessary when they already have other …

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Data breaches occur every day and most never get reported.  Automated attack programs are constantly on the lookout for weaknesses in network security systems and inherent vulnerabilities in software. Over the course of a single day we recorded and compiled attempted attacks made against a Next Generation Firewall.  When an attempted attack takes place, the Next Generation Firewall not only blocks the intrusion, but outputs a report to let the …

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In last week’s article, we covered the basics of what a penetration test is and why they should make them part of your regular security regiment.  This week we will to cover things to look out for when choosing your penetration test vendor.   Not all penetration test vendors are created equal; many service providers are more interested in selling a false sense of security than genuine protection.  A …

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Penetration tests are one of the best ways to safeguard your business against security breaches and service interruptions. A security penetration test is an effort to evaluate the security of an IT infrastructure by attempting to exploit system vulnerabilities. These exploits may look for unpatched holes in your operation system, application flaws, improper system configurations or even exploitable behavior from your employees. When these tests are preformed proactively and with …

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Look around the IT marketplace and you will no doubt see a number of providers who claim to offer varying levels of support based on company size.  Almost always, these companies promote their services in such a way that with more endpoint users comes better service and value.  The reality of the matter is that these multi-level support tiers only exist to fool customers into a false sense of added …

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The Windows 10 release day is less than a week away, but there is nothing typical about this launch.  Because the majority of PC users will receive Windows 10 as a free upgrade, Microsoft has staggered the release of the operating system.  Current opt-in upgrade users will get first access, with everyone else following later in the year. Windows 10 will be officially released to the public on July 29th, …

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IT Computer Support of New York is one of only three partners in the United States certified in the Kace JumpStart program. But that begs the question, what is JumpStart and how can it benefit your business? First, consider the Kace Managed Service platform.  Kace Managed Services provide a comprehensive, easy-to-use and affordable endpoint management system that is conveniently available as a Virtual or Physical appliance.  The Kace system is …

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As yet another reminder that even small businesses can be the target of cybercrime is the latest attack discovered by researchers at Kaspersky.  The business-orientated spyware campaign, called Grabit, was discovered Thursday and has already stolen over 10,000 files from SMBs located in the United States, India and Thailand. The Grabit spyware campaign has been active since February and remains in operation with new victims added every day.  Grabit works …

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Next Generation Firewalls protect your business through intelligent application awareness and thorough port inspection to ensure that only authorized content reaches your internal network.  Protect your business against viruses, spam, spyware, intrusions and other threats that can enter the corporate network hidden in web traffic with a Next Generation Firewall solution. – Richard Keene IT Computer Support of New York Webmaster and Lead Designer

The April Patch Tuesday event happened this week, and with it, Microsoft released a number of important security fixes for users of Windows and MS Office.  As part of the April release, Microsoft has released 11 security bulletins, four of which are rated as critical fixes for remote code execution flaws. The most important patch for standard users corrects an exploit in Office that has already been seen used in …

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Microsoft releases new security updates every month, but a new report from UK security firm Avecto suggests that the majority of system threats could be prevented, or at least lessened, by the removal of employee admin rights. The security firm analyzed each security bulletin published by Microsoft in 2014 and found that 80% of the 242 security exploits were reliant on users with administrative access rights. User access rights are …

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IT Computer Support of New York offers extensive services that enable you to have qualified and knowledgeable remote eyes and hands at your sites in New York, regardless of where your business headquarters is located. Currently, businesses throughout the United States, Canada, the U.K. Europe, Australia and Asia use our local New York City based engineers for their satellite office IT needs. – Richard Keene IT Computer Support of New …

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Over the last six months, Microsoft’s Volume Licensing Division has enlarged its software audit selection from large businesses with 200 or more users to businesses in the 25-250 employee range.  As a result of this change, thousands of small and medium businesses have received letters, emails and phone calls regarding an upcoming audit.  If your business did not already receive an audit request last year, it is likely that you …

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The Windows 10 rumor mill has been in full swing since January of last year, but up until now, there was very little concrete information about the next operating system installment.  This week, Microsoft confirmed that Windows 10 will be a major paradigm shift in the traditional operating system business model.  Not only that, but for one year, Windows 10 will be offered as a free upgrade to all users …

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Manhattan, New York City (NYC) is a small island off the east coast of the United States.  Many people think of it as a huge faceless, heartless, Gotham City.  For those of us that make our lives here, we understand that NYC is a large collection of small communities.  We have the density to support “mom & pop” stores and everybody knows everyone else; we live like people did 100 …

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There is an increase in the needs of businesses to maintain satellite offices in the New York City area, but many of these businesses don’t have the external  IT capabilities or manpower to manage them.  IT Computer Support of New York offers extensive services that enable you to have qualified and knowledgeable remote eyes and hands at your sites in New York, regardless of where your business headquarters is located.  …

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Software assets management is a complex subject that has real ramifications for your business. Learn what a software audit entails and how IT Computer Support of New York can assist your business before you become a target.

For the last two months, IT Computer Support of New York has conducted Software Asset Management presentations at the Dell Solutions center in New York City.  As part of the presentations, we have provided free evaluation software to all of the attending companies.  On the base level, these evaluations provide information about a business’s licensure usage, but they also have the added benefit of spotting problems that are persistent among …

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We’ve recently had a client come to us with concerns with about his UPS (Uninterruptible Power Supply) unit that could benefit others.  The client took notice of his UPS unit after it began sounding a regular alarm.  In addition to the alarm, the device would throw up conflicting messages as to the nature of the problem.  There were a number of things that could have caused the problem, but in …

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Join IT Computer Support of New York for a presentation on, “How to take financial advantage of a Licensure Audit” on September 18th at the Dell Solutions Center.  Attendants will get the opportunity to learn about cost saving ways to combat a software audit, as well as, a chance to interact with Dell solution experts. Cost-effective software licensing requires complex decisions. The result of these decisions will either greatly increase …

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IT Computer Support of New York recently had the opportunity to introduce clients to the benefits of the Dell Solutions Center.  The Dell Solutions Center, located in Penn Plaza, provides visitors with the ability to interact with software and hardware specialist, as well as see the newest hardware in a test environment. ITCSNY’s recent software assets management presentation gave attendees direct access to the inner sanctum of the Dell Solutions Center, …

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Last week’s software asset management presentation, “How to take financial advantage of a Licensure Audit”, was given to a full capacity crowd.  The event was held at the New York Dell Solutions Center.  Attendees were given an opportunity to learn about cost saving ways to combat a software audit, as well as, a chance to interact with Dell solution experts. The presentation took place in the “Sandbox”, an area of …

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Software audits are a serious threat and can cost your business hundreds of thousands of dollars.  A typical Microsoft audit results in a ‘settlement’ of 30,000 to 40,000 dollars per 100 computers.  The problem is that most companies don’t know what they have, and as such, cannot make an informed decision about their licensure. When you prepare for a software compliance audit there are a few things you should take …

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Over the last couple years Microsoft has shifted away from its traditional role in the software industry.  Since 2013, Microsoft has ramped up its efforts to focus on Software Compliance Audits. Microsoft is in the process of conducting up to 30,000 licensure audits on small to midsize companies throughout 2014. Microsoft conducts audits based on customers’ software usage. Many large companies have already put strict company-wide licensing policies in place, …

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Many clients find themselves frustrated when they discover that their current software licensure is not sufficient for their business needs.  This realization is normally attributed to an unexpected software audit from one of the big manufacturers, such as Microsoft.  Whether or not your business has experienced an audit in past it is important that you plan for one in the future. The best way to do this is by choosing …

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Software licensure compliance has become a hot topic in the last couple years as manufacturers increase the frequency of surprise audits. Microsoft products in particular are ubiquitous in the workplace and most companies don’t take the time to review individual software licensing agreements prior to installation.  The penalties suffered from a failed audit are not always immediately clear and can cost a business tens-of-thousands of dollars. Any organization that has …

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Take full advantage of our business planning and computer support services. Watch our video overview and discover how IT Computer Support of New York can help bring your company or organization into the forefront of its field. – Richard Keene IT Computer Support of New York Webmaster and Lead Designer

News outlets and tech support companies have warned users of the Windows XP support end date for over a year now and the final countdown has begun.  In a little more than a week, Microsoft will officially end technical support for its Windows XP operating system. Microsoft has provided support for Windows XP for the past 12 years, a very long time in software terms.  More specifically, Microsoft has provided …

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Recent reports and information leaks have shown that Microsoft may be considering a new method of operating system distribution.  A week ago, the well-known Windows leaker WZor revealed the existence of a new Windows SKU, now called Windows 8.1 with Bing.  The new version of Windows is believed to be designed as a free or low-cost upgrade for Windows users. Early reports on Windows 8.1 with Bing show that it …

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February will mark the start of a new era in website branding with the release of new generic top-level domains (gTLDs) .  For the first time, businesses and individuals will be able to assign new dot-specific domain names to their URLs such as .ninja, .farm, .shoes, .photography, etc.  The addition of the new gTLDs will allow for thousands of new web address combinations and broaden branding capabilities. The Internet Corporation …

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IT Computer Support of New York offers business-grade digital video surveillance systems to protect your property and staff. Professional Installation of surveillance systems and implementation of best practices, help deter theft, vandalism and employee misuse of property. For a complete security analysis call today at 1-877- 4 ITCSNY. – Richard Keene IT Computer Support of New York Webmaster and Lead Designer

Four months from now, Windows XP will no longer be supported by Microsoft.  Despite the impending cutoff date, XP had still managed to maintain the majority share of users around the world throughout 2013.  However, new numbers released on January 2nd show that that has finally started to change and Windows XP has now fallen below 29 percent. The latest NetMarketShare numbers on worldwide operating-system usage show that Windows XP’s …

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Wishing you every happiness this Holiday Season and prosperity in the New Year. Thank you for being our customer. We look forward to continuing our relationship in the coming year. All the best to you and your family. – Richard Keene IT Computer Support of New York Webmaster and Lead Designer

Hard drives are the backbone of every computer and are fundamentally important to businesses and home users alike.  That being said, there has never been an in-depth study on how long the average computer hard drive works and is able to retain data.  Backblaze, an online backup company intends to shed some light on the matter and has published the results of a four year study on hard drive lifespan. …

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IT Computer Support of New York’s certified engineers provide remote or onsite technical support when and where you need it, 24 hours a day, 7 days a week. We specialize in the full spectrum of hardware, software and system platforms. Read More

On November 1st, Windows Server 2012 R2 will arrive with a hefty price increase, according to newly published Microsoft documentation. Windows Server 2012 R2 Datacenter edition will cost 28 percent more than the comparable edition on Windows Server 2012. It will cost $6,155* for Windows Server 2012 R2 Datacenter edition vs. $4,809* for Windows Server 2012 Datacenter edition licensing. Customers who are Microsoft Software Assurance (SA) licensees and who already have …

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Threats to your Data and Network systems increase on a daily basis. Protect your business and client information with IT Computer Support of New York’s Anti-Spam, Antivirus Service. Combined with A next generation firewall, you can greatly reduce risk to your business IT. – Richard Keene IT Computer Support of New York Webmaster and Lead Designer

This week we have a follow-up interview with the CEO and CTO of IT Computer Support, Dan Scolnick, in regards to last month’s server build-out. — What was it about the company’s expansion that required this build-out? The company had grown organically and quickly over the past 10 years, which resulted in over 400 employees spread across 20 sites worldwide.  The Wintel 2003 infrastructure was at its end of life …

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This week I had the opportunity to sit down with Garret Conklin, one of our lead Systems Engineers, to discuss the new VaultLogix MobilePlus platform.  If you would like to see more interviews with our techs, let us know in the comments below. — What is VaultLogix MobilePlus and what does it do? VaultLogix MobilePlus is a PC backup solution.  It searches through all the files on a PC and …

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IT Computer Support of New York provides technology solutions for businesses of all sizes.  This month we have been helping a client set up a complete network infrastructure overhaul.  Here is a short chronicle to the recent build-out and a glimpse at the process involved. First a little background. The client had 20 remote sites and one “core” sight, all running MS 2003, past end of life.  They had gotten …

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Next generation firewalls provide the best defense for your business against viruses and web based security threats. Watch the first video in our YouTube series on business security.   – Richard Keene IT Computer Support of New York Webmaster and Lead Designer

The growth of online communication, data storage and digital business transactions has created a world in which businesses of all sizes are at risk for security breaches and information theft.  Earlier this week, analyst firm Canalys, released estimates backing up this fact. They showed that IT security spending will reach $30.1 billion by the year 2017. The estimates from Canalys exceed previous predictions from other analyst, such as Gartner, which …

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Just a few days ago, Microsoft released the latest security updates for the Windows 7 operating system. However, it seems that the update can cause as many problems as it fixes.  Many users who installed the update on the release date have reported incidents of the infamous “blue screen of death” crash after installation.  Many users have also reported the inability to restart into Windows after the initial crash occurs …

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Did you miss part 1?  Read it Now.   Chapter 2 Is Your Data Leaking?  Recommendations: Your business data is and IT operations are critical to the survival of your business.  Intellectual property, financial information and client lists need to remain confidential.  Computer operations need to operate in a reliable fashion. You wouldn’t leave your company file cabinets outside in the parking lot at night.  You don’t leave your car, …

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“Success occurs when opportunity meets preparation” ― Zig Ziglar There is an old adage, what three things does every consumer want?  I want THE BEST you have.  I want it NOW.  I want it for FREE. The standard answer to this used to be, “Pick any two”. The next three blog chapters show you how to get exactly that, the best, now and free. Business Outcomes are really what a …

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“We all need a daily checkup from the neck up to avoid stinkin’ thinkin’ which ultimately leads to hardening of the attitudes.” ― Zig Ziglar I went to school at NYU and cut my teeth in IT at Bellcore, which was the successor of Bell Telephone Laboratories.  You may have heard of Bell Telephone Laboratories, they were credited with inventing the transistor, created UNIX and C – components that are …

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There is a lot happening this winter and spring at ITCSNY and the content is beginning to show on our web site.  There are massive structural changes in computer network architecture that are dramatically changing the way we think about, design and apply technology to business.  The devices we use (BYOD)¹,  the way we store and secure data (the “cloud”), and even the way we purchase, install, maintain and utilize …

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IT Computer Support of New York’s certified engineers provide remote or onsite technical support when and where you need it, 24 hours a day, 7 days a week. We specialize in the full spectrum of hardware, software and system platforms. Check out our video overview and see what IT Computer Support of New York can do for you.   – Richard Keene IT Computer Support of New York Design and Optimization …

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“It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity, it was the season of light, it was the season of darkness, it was the spring of hope, it was the winter of despair, we had everything before us, we had nothing before us,” …

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IT Computer Support of New York’s Managed Services are comprehensive and cost-effective, enabling you to take advantage of both preventative and emergency services, whenever you need them.  Watch our new Managed Services overview video below. – Richard Keene IT Computer Support of New York Design and Optimization Department

I’ve noticed a long term trend among business owners and “C” level officers.  In the budget squeeze of the last few years, servers and other essential computer equipment that have been reliable, have been left to run on their own.  Service contracts expire, software and hardware reach and extend past end of life.  People think of their edge devices, i-things and droids as the essential computer equipment and don’t care …

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We’ve noticed a new trend among clients.  The New Year has meant office moves.  And we’ve noticed that some ‘c’ level clients have an innate belief that since they are moving into another companies space, a space where the other company was doing business, that they can just move their business and IT in too, and do business there because the other company was. They are not taking into account …

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Business Management | IT Computer Support of New York