AOLs instant messenger client AIM has been part of business networking for years but like all services with a large user base it can run into problems. For the last few months many users have reported problems with the AIM service and the inability to log into their accounts. The amount of data that runs through AOLs servers is enormous so it is often possible for one group of users to be locked out while others remained signed in. Because this can be a huge headache for anyone involved, there are a few things that can be done to diagnose the problem.
The first warning sign to a problem is if you receive the message “Connection Timed Out” when you attempt to log in. Since the problem is with AOL server, it is unlikely that you will be able to fix the problem on your end. The best way to check if this is the case is to try to log in with a different screen name. Because each screen name is saved individually, it’s possible that one will be on a server that is still operational. If neither screen name works, it might mean that the culprit is either with your machine or office network. Check to see if anyone in your office is experiencing similar problems with the service. It is possible that your IT department has made changes or your firewall settings have been changed to block the AIM service. It is not advisable to tackle your firewall settings personally, instead bring the issue up with your IT department if you need AIM for work.
If none of these fixes return a result it’s possible that you will just have to wait the outage out. In most cases the AOL servers will go back online in an hour or two at which time you should be able to reconnect to your account.
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Remember these AIM troubleshooting steps
- Attempt to sign onto aim with a different screen name
- Use alternate connection software such as the browser base AIM Express
- Check your firewall to see if AIM is blocked
- Contact your IT department
- Richard Keene
IT Computer Support of New York
Design and Optimization Department
